PRIVACY POLICY

1. Introduction

1.1 Matairi Tyres (the “Company”, “we”, “our”, or “us”), registered as Dues Salus (2025/179831/07), is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access and use our website [www.matairityres.co.za] (the “Site”) and any services provided through the Site.

1.2 By using the Site and/or engaging with us, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using the Site and/or services.

2. Information We Collect

2.1 We collect personal information that you provide directly to us when you interact with the Site, such as when you:

• Create an account

• Place an order

• Subscribe to our newsletter or marketing communications

• Contact us for customer support

• Participate in any surveys, promotions, or contests

2.2 The personal information we collect may include:

• Name

• Contact details (e.g., email address, phone number)

• Delivery address

• Payment information (e.g., billing address, credit card details)

• Date of birth

• IP address

• Cookies and browsing data

2.3 We also collect information automatically when you use the Site, including log data, cookies, and analytics data.

3. Purpose of Collecting Your Information

3.1 We collect and use your personal information for the following purposes:

• To provide and manage our services, including processing orders, payments, and deliveries.

• To communicate with you, including sending order updates, promotional offers, and customer support messages.

• To improve the functionality of the Site and enhance the user experience.

• To conduct market research and analytics to improve our products and services.

• To comply with legal obligations, including tax and regulatory requirements.

• To send marketing and promotional materials, provided you have consented to receive them.

3.2 If we use your personal information for marketing purposes, you may opt out at any time by contacting us using the details provided below.

4. Use of Cookies

4.1 We use cookies to enhance your experience on our Site. A cookie is a small file that is stored on your device when you visit the Site. Cookies help us recognize your preferences and customize your experience. They also allow us to track Site usage and improve our content and advertising.

4.2 You can adjust your browser settings to refuse all cookies or notify you when a cookie is being sent. However, if you disable cookies, some features of the Site may not function properly.

5. Data Sharing and Disclosure

5.1 We may share your personal information with trusted third parties, including:

• Service providers, payment processors, and delivery companies that assist in fulfilling your orders.

• Marketing and analytics platforms to improve our advertising and customer experience.

• Legal and regulatory authorities, as required by law, for compliance with obligations or to protect the safety and security of our business and customers.

5.2 We will not sell, rent, or share your personal information with third parties for their marketing purposes without your consent.

6. Data Security

6.1 We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes using encryption, secure servers, and other technical and administrative safeguards.

6.2 While we take steps to protect your information, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security. You are responsible for ensuring the confidentiality of your account and password.

7. Data Retention

7.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If your personal information is no longer needed, we will either anonymize it or delete it from our systems.

8. International Data Transfers

8.1 Your personal information may be transferred to, and stored in, jurisdictions outside of South Africa where data protection laws may differ from those in your country. By using the Site, you consent to such transfers.

9. Children’s Privacy

9.1 We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete such information from our servers.

10. Your Rights

10.1 You have the right to access, update, or delete your personal information that we hold. You can also object to or restrict the processing of your personal data in certain circumstances.

10.2 To exercise these rights, or if you have any concerns about how we handle your personal information, please contact us using the contact details below.

11. Third-Party Links

11.1 Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the content, privacy practices, or data protection policies of these third-party sites.

12. Changes to This Privacy Policy

12.1 We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and indicate the date of the latest revision. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Governing Law

13.1 This Privacy Policy is governed by the laws of the Republic of South Africa. Any disputes arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of South Africa.

14. Contact Us

14.1 If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Matairi Tyres
Email: admin@matairityres.co.za
Phone: +27 78 252 8328